LifeSwap – A gentler way to grow

At LifeSwap, we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, process, and protect your information when you use our mobile application and services.

1. Information We Collect

Personal Information

Account registration details (email, username)
Profile information you provide
Communication preferences

Usage Data

App usage patterns and interactions
Session data and timestamps
Device information and technical data

Sensitive Data

We may collect emotional and wellness-related data you share through the app, processed only with your explicit consent under GDPR Article 9.

2. How We Use Your Information

Legal Basis (GDPR Article 6)

Consent: Processing based on your explicit agreement
Contract: To provide services you've subscribed to
Legal Obligation: Compliance with applicable laws
Legitimate Interest: App improvement and security

Purposes

Provide AI-based emotional guidance and coaching
Personalize your app experience
Process payments and manage subscriptions
Send important updates and notifications
Improve our services and develop new features
Ensure platform security and prevent fraud

3. Data Sharing and Third Parties

We integrate with the following third-party services:

Firebase: Analytics and app performance
Stripe/Paddle: Payment processing
OpenAI: AI engine for emotional guidance

We do not sell your personal data. Each third-party service is governed by its own privacy policy.

4. Your Rights Under GDPR (Articles 15-21)

Access & Portability

Request a copy of your personal data in CSV or JSON format

Rectification

Correct inaccurate or incomplete personal data

Erasure

Request deletion of your personal data

Restriction

Limit processing of your personal data

Objection

Object to processing based on legitimate interests

Withdraw Consent

Withdraw consent for data processing at any time

5. U.S. Privacy Laws (CCPA & COPPA)

California Consumer Privacy Act (CCPA)

We do not sell personal data
Right to access and delete personal information
Right to opt-out and non-discrimination

Children's Online Privacy Protection Act (COPPA)

Children under 13 are strictly prohibited from using the App. We automatically delete any account identified as belonging to a child.

6. Data Retention and Security

Retention Period

We retain your data for 12-36 months depending on the purpose and legal requirements.

Security Measures

End-to-end encryption for sensitive data
Regular security audits and updates
Access controls and authentication protocols
Incident response and breach notification procedures

7. International Data Transfers

Data transfers outside the EU are conducted via Standard Contractual Clauses (SCCs) or to countries with adequacy status as recognized by the European Commission.

8. Cookies and Tracking

We use cookies and similar technologies for:

Session authentication and security
Crash reporting and error tracking
Usage pattern analysis
Advertising attribution (with consent)

By using the App, you consent to our use of cookies as described in our Cookie Policy.

9. Contact and Enforcement

Data Protection Officer

Email: contact@lifeswap.app

Response time: 15 business days for data requests

Supervisory Authorities

EU residents: Contact ANSPDCP or your national data protection authority

EU consumers may also use the European ODR platform:https://ec.europa.eu/consumers/odr

Contact Information

HUMANA TECH S.R.L
Email: contact@lifeswap.app
Address: Str. Mociar, nr. 25, Sângeorgiu de Mureș, Mureș County, Romania

This Privacy Policy was last updated on 17.06.2025. We may update this policy to reflect changes in our practices or legal requirements. Continued use of the App constitutes acceptance of any updates.