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Terms and Conditions of Use

LifeSwap App - Operated by HUMANA TECH S.R.L

Effective Date: 11.04.2025 | Last Updated: 17.06.2025

This document constitutes a legally binding agreement between you ("User," "you," "your") and HUMANA TECH S.R.L ("Company," "we," "our," or "us"), located at Str. Mociar, nr. 25, Sângeorgiu de Mureș, Mureș County, Romania. These Terms of Use govern your use of the LifeSwap mobile application and its associated services ("App," "Platform," or "Service").

By using our App, you confirm that you have read, understood, and agreed to these Terms, our Privacy Policy, and applicable laws, including GDPR and relevant U.S. regulations.

1. Definitions

Detailed definitions for key legal and operational concepts including: Platform, User, Services, AI Guidance, Subscription, Marketplace, SaaS Components, etc.

2. Eligibility

Users must be at least 18 years old or of legal age in their jurisdiction. Children under 16 are strictly prohibited from using the Service. We do not knowingly collect personal data from minors. Violators will have accounts terminated and data deleted.

3. Scope of Service

The App provides:

  • AI-based emotional guidance
  • Trauma-informed exercises and affirmations
  • Self-coaching tools

Limitation: This is not a diagnostic tool. No content should be interpreted as medical or psychological advice.

4. License Grant

We grant a non-exclusive, non-transferable, revocable license to use the App. You may not:

  • Copy or reverse-engineer the platform
  • Use it for unlawful purposes
  • Resell or sublicense it without consent

Violation may result in civil, criminal, and contractual liability.

5. Account and Registration

  • You agree to provide accurate information
  • You are responsible for maintaining account confidentiality
  • Unauthorized access must be reported immediately
  • We reserve the right to suspend accounts suspected of fraudulent activity

6. Apple App Store & Google Play Compliance

You acknowledge and agree to the billing and refund practices of Apple and Google. For disputes regarding payments or renewals, contact the respective app store. LifeSwap cannot override billing issues imposed by third-party app platforms.

7. Subscription Terms

Subscriptions renew automatically. You may cancel via your platform provider (Apple/Google). We do not offer refunds for unused time except where legally mandated (e.g., EU 14-day withdrawal right).

8. Artificial Intelligence Limitations

Our AI uses large language models for reflective dialogue. AI responses:

  • Do not constitute clinical evaluation
  • Are probabilistic, not deterministic
  • Are based on generalized emotional modeling

User acknowledges AI may generate incomplete or biased suggestions and holds the Company harmless unless malicious intent can be proven.

9. Limitation of Liability

Total liability is capped at: 100 EUR or the total paid by the user over 6 months, whichever is higher.

We are not liable for:

  • Indirect loss (loss of opportunity, emotional harm)
  • Misinterpretation of AI suggestions
  • Downtime due to third-party API outages

10. Governing Law & Dispute Resolution

  • Romanian law applies to EU residents
  • California law applies to U.S. residents
  • English law applies elsewhere

Contact support@lifeswap.app before initiating legal action. Non-EU users agree to binding arbitration in California under ICC Rules.

Contact Information

HUMANA TECH S.R.L
Email: contact@lifeswap.app
Address: Str. Mociar, nr. 25, Sângeorgiu de Mureș, Mureș County, Romania